Win Hearts, Minds, and Day One Lists: A Global Marketing Retrospective
In this special compilation episode, we revisit some of our most compelling conversations from the past year to unpack the rapidly shifting landscape of consumer behavior and cultural change. As brands work to connect with increasingly diverse audiences—from Gen Z and Hispanic consumers to highly engaged communities like gamers and wine enthusiasts—the challenge is no longer awareness, but relevance in a constantly evolving marketplace.
Bringing together a powerhouse group of marketing and insights leaders, this episode cuts through the buzzwords to examine what cultural relevance really means in practice—and how leading brands are moving beyond generic messaging toward genuine, deeply informed cultural fluency.
This episode features insights from industry leaders including Linda Bethea, former CMO of Danone; Kevin Moller, Head of Beverages Growth Strategy & Insights at PepsiCo; Nicole Moreo, Director of Marketing Science & Technology, North America at LinkedIn; Kevin Sherlock, Vice President of Marketing and General Manager of Laundry (ARM & HAMMER, OxiClean, and Xtra) at Church & Dwight; and Andrew Rebhun, Chief Marketing & Experience Officer at CAVA.
Takeaways:
- Empathy Over Data: Cultural relevance starts with "human-centricity," which means putting yourself in the consumer's shoes—shopping like them and experiencing life as they do—to understand the "why" behind their behavior.
- Authentic Insertion: Brands must find the intersection between their product and existing cultural phenomena, such as International Delight’s parody of reality TV drama on TikTok.
- Preserving Tradition: For multicultural consumers, food is a primary way to show love; brands like Silk found success by ensuring plant-based substitutes could still deliver the same "great tasting mac and cheese" as traditional family recipes.
- Mental Availability: In the B2B world, being "culturally relevant" means creating a memory so strong that you are on the "Day One" list (usually only three brands) when a customer is ready to buy.
- AI as Infrastructure: AI is moving from a "shiny experiment" to the "quiet infrastructure" of modern marketing, used for everything from finding unmet needs in "big data lakes" to generating creative storyboards.
- Technology Enhances, Never Replaces: Leading brands like Cava believe that while AI drives efficiency, it should only be used to enhance the human experience and "Mediterranean warmth," never to replace it.
- The Art and Science Balance: Organizations must trust the "art" of their teams—their intuition and cultural understanding—as much as the "science" of data and ROAS.
Quote of the Show:
- "Relevancy is the memory, it's that mental availability in someone's brain that when they're ready, you make a decision." - Nicole Moreo
Links:
- Andy Rebhun
- LinkedIn: https://www.linkedin.com/in/andrew-rebhun/
- Website: https://cava.com/
- Nicole Moreo
- Kevin Sherlock
- LinkedIn: https://www.linkedin.com/in/kevin-sherlock-397b05/
- Website: https://churchdwight.com/
- Linda Bethea
- LinkedIn: https://www.linkedin.com/in/linda-bethea-12b7a1/
- Website: https://www.danone.com/
- Kevin Moeller
- LinkedIn: https://www.linkedin.com/in/kevin-moeller-1ab78318/
- Website: https://www.pepsico.com/
Creators and Guests
